:: Ask Questions September 24, 2007Posted by Minci 先生 in Everyday Life.
Tags: communication, management skills, people
If you feel that you’re going to be upset with anybody, don’t yell at them. Instead, ask questions. For example, rather than screaming out ‘I think what you’re doing is wrong, you’re stupid etc’ try asking, ‘Why have you done it this way? Why not this?’. Other than making the other person think about it, it also gives you the upper hand of being perceived as a very cool and calm person in the midst of a mess.
The ‘asking questions’ skill is said to can work on everybody. You can use it on almost everyone. Patients included.
“makcik, how many times do I have to tell you to take your medications?!!”
“makcik, malas sangat ker makan ubat?”
“makcik, kenapa tak makan ubat?” I’m pretty sure that the least the makcik would do is tersipu-sipu or better still tell the reason why – suffering from side effects maybe?
In short, there is more to ‘asking questions’ than for just getting an answer to something you do not know. Subtly, you do it to;
Correct other people’s mistakes
Give time to yourself in collecting your thoughts
Make people think – rhetoric
Evaluate/recheck understanding – eg; consultants ask students lots of questions
So, what do you think? Any good communication skills to share?